Returns & Exchanges

A. Return the product by the customer and replace it with another.

The spelluxury.com in order to ensure the smooth and safe purchase of a product gives the opportunity to buyers to return and replace the product with another of the same or a different size if available.
The  product  to be replaced can only be accepted if it is in the original-factory condition.
The request for replacement of a product must be made within seven (7) calendar days of receipt by mail (form).
After consultation with the relevant department  the customer will be able  to choose another product from the page spelluxury.com.
In this case the customer pays the transport costs The return of the original product will be by a courier company which the spelluxury.com. will select
Note that the above is true even if the customer is not charged with shipping costs.
In all cases the return of the product to be replaced should be done with all the documents accompanying the product (eg retail receipt etc.) and the complete package.
Return item(s) may not be worn or washed. Items on the “Sales” section can only be replaced with items from the same section.

B.Return of a product because of Spelluxury.com mistake

In case a product is mistakenly sent, Spelluxury.com is fully responsible for the replacement and the delivery of the right product to the buyer, covering in full its delivery costs, as long as the productis sent back in his original  factory condition. The replacement demand must be done within three (3) days from the mistaken delivery of the product and after previous contact by mail between the buyer and the company. For all the cases, the return of the replaced product must be done with all its documents which accompanied the product (eg retail receipt..) and its full package.

C.Return of a product with a refund

Spelluxury.com wishing to provide the buyer with the best, offers the buyer a refund in case that the customer asks to return a product.The replacement of the product will be accepted only in case that the customer asks to return a product.The replacement of the product will be accepted only in case that the product is in its original factory condition. The replacement demand of a product must be done within seven (7) working days from the delivery day from our company. In this case the delivery cost is charged to the customer. If the customer has paid the delivery cost then he is charged only with the amount of the return expenses.in  all cases the return of the replaced product must be done with all  the documents which accompanied it (e.g. retail receipts) and its full package.
Return item(s) may not be worn or washed. Items on the “Sales” section may not be returned or refunded for any reason.

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